TY - JOUR AU - Bérubé， Caterina AU - Kovacs, Zsolt Ferenc AU - Fleisch, Elgar AU - Kowatsch, Tobias PY - 2021 DA - 201/12/20 TI -非传染性疾病管理中商业语音助手对健康相关问题的回答的可靠性:析因实验评估反应率和地中海的信息来源乔- J互联网Res SP - e32161六世23 - 12 KW -语音助手KW -会话代理KW -健康素质KW -非传染性疾病KW -手机KW -智能议长KW -智能显示KW -评价KW -协议KW -助理KW -代理千瓦识字KW -音频KW -健康信息KW -管理KW -阶乘KW -信息源AB -背景:非传染性疾病对公共卫生构成负担。这些最好通过自我管理实践来控制，比如自我信息。通过商业语音助手(VAs)等有效和可访问的渠道，促进患者获得与健康相关的信息，可能有助于患者做出与健康相关的决定和管理其慢性疾病的能力。目的:本研究旨在评估最常见的VAs(即亚马逊Alexa、苹果Siri和谷歌Assistant)在回答主要非传染性疾病管理问题时的可靠性。方法:我们根据卫生组织、政府、医疗非营利组织和其他公认的健康相关网站关于阿尔茨海默病(AD)、肺癌(LCA)、慢性阻塞性肺疾病、糖尿病(DM)、心血管疾病、慢性肾脏疾病(CKD)和脑血管意外(CVA)相关疾病的常见问题生成与健康相关的问题。然后，我们与执业医学专家进行了验证，选择了10个最常见的方法。考虑到ad相关问题的平均频率较低，我们排除了这类问题。这就产生了60个问题。 We submitted the selected questions to VAs in a 3×3×6 fractional factorial design experiment with 3 developers (ie, Amazon, Apple, and Google), 3 modalities (ie, voice only, voice and display, display only), and 6 diseases. We assessed the rate of error-free voice responses and classified the web sources based on previous research (ie, expert, commercial, crowdsourced, or not stated). Results: Google showed the highest total response rate, followed by Amazon and Apple. Moreover, although Amazon and Apple showed a comparable response rate in both voice-and-display and voice-only modalities, Google showed a slightly higher response rate in voice only. The same pattern was observed for the rate of expert sources. When considering the response and expert source rate across diseases, we observed that although Google remained comparable, with a slight advantage for LCA and CKD, both Amazon and Apple showed the highest response rate for LCA. However, both Google and Apple showed most often expert sources for CVA, while Amazon did so for DM. Conclusions: Google showed the highest response rate and the highest rate of expert sources, leading to the conclusion that Google Assistant would be the most reliable tool in responding to questions about NCD management. However, the rate of expert sources differed across diseases. We urge health organizations to collaborate with Google, Amazon, and Apple to allow their VAs to consistently provide reliable answers to health-related questions on NCD management across the different diseases. SN - 1438-8871 UR - //www.mybigtv.com/2021/12/e32161 UR - https://doi.org/10.2196/32161 UR - http://www.ncbi.nlm.nih.gov/pubmed/34932003 DO - 10.2196/32161 ID - info:doi/10.2196/32161 ER -