TY - JOUR AU - Laukka, Elina AU - Huhtakangas, Moona AU - Heponiemi, Tarja AU - Kujala, Sari AU - Kaihlanen, Anu-Marja AU - Gluschkoff, Kia AU - Kanste, Outi PY - 2020 DA - 2020年12月8日TI -医护人员在患者门户上的医患沟通经验:定性研究系统综述JO - J Med Internet Res SP - e21623 VL - 22 IS - 12kw -远程医疗KW -通信KW -患者门户KW -护士KW -医生KW -系统文献综述KW -专题分析AB -背景:基于患者门户的患者-专业交流的流行程度不断增加。良好的患者-专业沟通是高质量护理和以患者为中心的先决条件。了解医疗保健专业人员在基于web的患者-专业交流中的经验非常重要，因为他们在促使患者使用门户网站方面发挥着关键作用。需要更多的信息来说明医疗保健中的患者门户如何支持患者与专业人员的沟通。目的:本定性研究的系统综述旨在确定医疗保健专业人员如何通过患者门户体验基于web的患者-专业交流。方法:由2名审稿人独立进行摘要和全文审稿。本研究共使用4个数据库:CINAHL (EBSCO)、ProQuest (ABI/INFORM)、Scopus和PubMed。经评审的研究的纳入标准如下:对医疗保健专业人员经验的审查、患者和医疗保健专业人员之间的相互交流、同行评审的科学文章，以及2010年至2019年发表的研究。评审过程中使用了乔安娜布里格斯研究所的质量评估标准。 A total of 13 included studies were analyzed using a thematic synthesis, which was conducted by 3 reviewers. Results: A total of 6 analytical themes concerning health care professionals’ experiences of web-based patient-professional communication were identified. The themes were related to health care professionals’ work, change in communication over patient portals, patients’ use of patient portals, the suitability of patient portals for communication, the convenience of patient portals for communication, and change in roles. Conclusions: Health care professionals’ experiences contain both positive and negative insights into web-based patient-professional communication over patient portals. Most commonly, the positive experiences seem to be related to the patients and patient outcomes, such as having better patient engagement. Health care professionals also have negative experiences, for example, web-based patient-professional communication sometimes has deficiencies and has a negative impact on their workload. These negative experiences may be explained by the poor functionality of the patient portals and insufficient training and resources. To reduce health care professionals’ negative experiences of web-based patient-professional communication, their experiences should be taken into account by policy makers, health care organizations, and information technology enterprises when developing patient portals. In addition, more training regarding web-based patient-professional communication and patient portals should be provided to health care professionals. SN - 1438-8871 UR - //www.mybigtv.com/2020/12/e21623/ UR - https://doi.org/10.2196/21623 UR - http://www.ncbi.nlm.nih.gov/pubmed/33289674 DO - 10.2196/21623 ID - info:doi/10.2196/21623 ER -