@文章{信息:doi/10.2196/26318，作者=“Tretiakov, Alexei and Hunter, Inga”，标题=“新西兰新冠肺炎追踪应用的用户体验:专题访谈分析”，期刊=“JMIR Mhealth Uhealth”，年=“2021”，月=“9”，日=“8”，卷=“9”，数=“9”，页=“e26318”，关键词=“COVID-19;接触者追踪;应用程序;新西兰;采用;使用;公民责任;背景:要使基于移动应用程序的COVID-19接触者追踪充分有效，大多数人需要持续使用该应用程序。然而，对于移动接触追踪应用程序的用户及其体验的研究(相对于潜在采用者而言)却很缺乏。新西兰是一个具有西方政治文化的高收入国家，在应对COVID-19大流行方面取得了成功，其经验对类似情况下的政策应对具有重要价值。 Objective: This study asks the following research questions: (1) How do users experience the app in their everyday contexts? and (2) What drives the use of the app? Methods: Residents of New Zealand's Auckland region, which encompasses the country's largest city, were approached via Facebook, and 34 NZ COVID Tracer app users were interviewed. Interview transcripts were analyzed using thematic analysis. Results: Interviews ranged in duration from 15 to 50 minutes. Participants ranged in age from those in their late teens to those in their early sixties. Even though about half of the participants identified as White New Zealanders of European origin, different ethnicities were represented, including New Zealanders of South Pacific, Indian, Middle Eastern, South American, and Southeast Asian descent. Out of 34 participants, 2 (6{\%}) identified as M{\={a}}ori (Indigenous New Zealanders). A broad range of careers were represented, from top-middle management to health support work and charity work. Likewise, educational backgrounds ranged broadly, from high school completion to master's degrees. Out of 34 participants, 2 (6{\%}) were unemployed, having recently lost their jobs because of the pandemic. The thematic analysis resulted in five major themes: perceived benefits, patterns of use, privacy, social influence, and need for collective action. Benefits of using the app to society in general were more salient to the participants than immediate health benefits to the individual. Use, however, depended on the alert level and tended to decline for many participants at low alert levels. Privacy considerations played a small role in shaping adoption and use, even though the participants were highly aware of privacy discourse around the app. Participants were aware of the need for high levels of adoption and use of the app to control the pandemic. Attempts to encourage others to use the app were common, although not always successful. Conclusions: Appeals to civic responsibility are likely to drive the use of a mobile contact tracing app under the conditions of high threat. Under the likely scenario of COVID-19 remaining endemic and requiring ongoing vigilance over the long term, other mechanisms promoting the use of mobile contact tracing apps may be needed, such as offering incentives. As privacy is not an important concern for many users, flexible privacy settings in mobile contact tracing apps allowing users to set their optimal levels of privacy may be appropriate. ", issn="2291-5222", doi="10.2196/26318", url="https://mhealth.www.mybigtv.com/2021/9/e26318", url="https://doi.org/10.2196/26318", url="http://www.ncbi.nlm.nih.gov/pubmed/34292868" }