TY -的盟Biviji Rizwana AU -威廉姆斯,Karmen年代盟——背心,约书亚R AU -迪克逊,Brian E AU -卡伦,特里萨盟——麻的纤维,克里斯托弗PY - 2021 DA - 2021/9/1 TI -消费者视角对母婴健康应用:定性内容分析乔- J地中海互联网Res SP - e27403六世- 23 - 9千瓦mHealth KW -移动应用千瓦孕产妇和婴儿健康KW -智能手机KW -手机AB -背景:尽管母婴健康手机应用很受欢迎，但持续的消费者粘性和持续的应用使用仍然是障碍。很少有研究从消费者的角度考察母婴健康应用的用户体验或感知好处。目的:本研究旨在通过分析两个流行的应用商店(苹果应用商店和谷歌Play商店)上公开可用的用户评论，评估用户对母婴健康应用程序的自我报告体验、感知好处和一般反馈。方法:我们对公开获得的用户评论(N=2422)进行了定性评估，样本来自75个旨在为孕妇或婴儿父母和护理人员提供健康教育或决策支持的母婴健康应用程序。使用一般归纳定性内容分析方法对评论进行编码和分析。结果:三个主要主题包括:应用功能，用户讨论应用的特性和功能;技术方面，用户谈论应用的技术方面;还有应用内容，用户特别关注应用内容及其提供的信息。六个次要主题包括:使用模式，用户强调使用的频率和类型; social support, where users talked about receiving social support from friends, family and community of other users; app cost, where users talked about the cost of an app within the context of being cost-effective or a potential waste of money; app comparisons, where users compared one app with others available in app stores; assistance in health care, where users specifically highlighted the role of an app in offering clinical assistance; and customer care support, where users specifically talked about their interaction with the app customer care support team. Conclusions: Users generally tend to value apps that are of low cost and preferably free, with high-quality content, superior features, enhanced technical aspects, and user-friendly interfaces. Users also find app developer responsiveness to be integral, as it offers them an opportunity to engage in the app development and delivery process. These findings may be beneficial for app developers in designing better apps, as no best practice guidelines currently exist for the app environment. SN - 1438-8871 UR - //www.mybigtv.com/2021/9/e27403 UR - https://doi.org/10.2196/27403 UR - http://www.ncbi.nlm.nih.gov/pubmed/34468323 DO - 10.2196/27403 ID - info:doi/10.2196/27403 ER -