TY -的盟Abd-Alrazaq Alaa盟——Alajlani Mohannad AU -阿里,Nashva盟——Denecke Kerstin盟——当时,布里吉特米非盟- Househ Mowafa PY - 2021 DA - 2021/1/13 TI -看法和意见的患者心理健康聊天机器人:范围审查乔- J地中海互联网Res SP - e17828六世- 23 - 1 KW -聊天机器人KW -会话代理KW -心理健康KW -精神障碍KW -感知KW -意见KW -手机AB -背景:在过去十年中，聊天机器人被用于改善获得精神卫生保健服务的机会。患者的看法和意见影响着聊天机器人在医疗保健领域的应用。已经进行了许多研究来评估患者对心理健康聊天机器人的看法和意见。据我们所知，目前还没有对患者对心理健康聊天机器人的看法和意见的证据进行审查。目的:本研究旨在对患者对聊天机器人的认知和意见进行范围审查。方法:根据PRISMA(系统评价和荟萃分析首选报告项目)扩展的范围评价指南进行范围评价。通过检索8个电子数据库(如MEDLINE和Embase)，并对纳入的研究和相关综述进行向后和向前的参考文献列表检查，确定研究。总共有2位评论者独立选择研究并从纳入的研究中提取数据。采用专题分析对数据进行综合。 Results: Of 1072 citations retrieved, 37 unique studies were included in the review. The thematic analysis generated 10 themes from the findings of the studies: usefulness, ease of use, responsiveness, understandability, acceptability, attractiveness, trustworthiness, enjoyability, content, and comparisons. Conclusions: The results demonstrated overall positive perceptions and opinions of patients about chatbots for mental health. Important issues to be addressed in the future are the linguistic capabilities of the chatbots: they have to be able to deal adequately with unexpected user input, provide high-quality responses, and have to show high variability in responses. To be useful for clinical practice, we have to find ways to harmonize chatbot content with individual treatment recommendations, that is, a personalization of chatbot conversations is required. SN - 1438-8871 UR - //www.mybigtv.com/2021/1/e17828/ UR - https://doi.org/10.2196/17828 UR - http://www.ncbi.nlm.nih.gov/pubmed/33439133 DO - 10.2196/17828 ID - info:doi/10.2196/17828 ER -