TY -的盟Saaskilahti玛丽亚盟——Ojanen安娜盟——Ahonen Riitta盟——Timonen Johanna PY - 2021 DA - 2021/11/3 TI -好处,问题,和潜在的改善全国病人门户:横断面调查药店客户的经验乔- J地中海互联网Res SP - e31483六世- 23 - 11 KW -好处KW -问题KW——改进需要KW -病人门户KW -病人接触KW -经验KW - AB调查背景:患者参与是卫生保健的一个世界性趋势。患者门户有可能增加患者对其健康和护理的了解，从而提高患者的参与度。需要门户用户的经验来确定这些门户是否正常工作，以及在实现它们之前设置的目标方面是否存在障碍。目的:本研究的目的是分析芬兰全国患者门户网站My Kanta的药房客户的经验，包括好处、问题和潜在的改进。方法:于2019年春季对药店顾客进行问卷调查。问卷(N=2866)从芬兰大陆的18家社区药房分发给年龄≥18岁的为自己或未满18岁的子女购买处方药的顾客。通过开放式问题，客户被问及他们对My Kanta的好处和问题的体验，以及可以进行哪些改进。使用归纳内容分析对他们的回答进行编码和分类，存储在SPSS Statistics for Windows中，并使用频率进行分析。结果:2866份问卷中，共994份(34.68%)被纳入分析。 Most respondents were My Kanta users (820/994, 82.5%); of these 820 users, 667 (81.3%) reported at least one benefit, 311 (37.9%) reported at least one problem, and 327 (39.9%) reported at least one potential improvement when using My Kanta. The most commonly mentioned benefits were opportunities to view health data (290/667, 43.5%) and prescriptions (247/667, 37%) and to renew prescriptions (220/667, 33%). The most extensively reported problems with My Kanta were that the portal lacks health data (71/311, 22.8%), navigating the service and searching for information is difficult (68/311, 21.9%), and the delay before health data are incorporated into the service (41/311, 13.2%). The most frequently suggested potential improvements were that My Kanta needs more comprehensive health data (89/327, 27.2%); the service should be easier to navigate and information easier to access (71/327, 21.7%); the service should have more functions (51/327, 15.6%); and health data should be entered into the portal more promptly (47/327, 14.4%). Conclusions: Pharmacy customers reported more benefits than problems or potential improvements regarding the use of My Kanta. The service is useful for viewing health data and prescriptions and for renewing prescriptions. However, portal users would like to see more data and functions available in the portal and data searches to be made easier. These improvements could make the data and functions provided by the portal easier to view and use and hence promote patient engagement. SN - 1438-8871 UR - //www.mybigtv.com/2021/11/e31483 UR - https://doi.org/10.2196/31483 UR - http://www.ncbi.nlm.nih.gov/pubmed/34730542 DO - 10.2196/31483 ID - info:doi/10.2196/31483 ER -