TY -非盟的都铎式汽车,Lorainne盟——Dhinagaran Dhakshenya Ardhithy盟——觉Bhone敏盟——Kowatsch Tobias AU - Joty,沙菲克盟——按照推动Yin-Leng盟——Atun里PY - 2020 DA - 2020/8/7 TI -会话代理在卫生保健:范围审查和概念分析乔- J地中海互联网Res SP - e17158六世- 22 - 8 KW -会话代理千瓦聊天机器人KW -人工智能KW -机器学习KW -手机KW -医疗保健千瓦范围审查AB -背景:会话代理，也被称为聊天机器人，是设计用来模拟人类文本或口头对话的计算机程序。它们越来越多地应用于包括医疗保健在内的一系列领域。通过实现更好的可访问性、个性化和效率，会话代理具有改善患者护理的潜力。目的:本研究旨在回顾会话代理在医疗保健中的应用现状、差距和挑战，并为其未来的研究、设计和应用提供建议。方法:我们进行了范围综述。在MEDLINE(医学文献分析与检索系统在线)中进行广泛的文献检索;Ovid)、EMBASE(摘录医学数据库;Ovid)、PubMed、Scopus和Cochrane Central使用“会话代理”、“会话人工智能”、“聊天机器人”和相关同义词进行搜索。2019年4月，我们还使用OCLC (Online Computer Library Center) WorldCat数据库和ResearchGate等资源检索了灰色文献。 Reference lists of relevant articles were checked for further articles. Screening and data extraction were performed in parallel by 2 reviewers. The included evidence was analyzed narratively by employing the principles of thematic analysis. Results: The literature search yielded 47 study reports (45 articles and 2 ongoing clinical trials) that matched the inclusion criteria. The identified conversational agents were largely delivered via smartphone apps (n=23) and used free text only as the main input (n=19) and output (n=30) modality. Case studies describing chatbot development (n=18) were the most prevalent, and only 11 randomized controlled trials were identified. The 3 most commonly reported conversational agent applications in the literature were treatment and monitoring, health care service support, and patient education. Conclusions: The literature on conversational agents in health care is largely descriptive and aimed at treatment and monitoring and health service support. It mostly reports on text-based, artificial intelligence–driven, and smartphone app–delivered conversational agents. There is an urgent need for a robust evaluation of diverse health care conversational agents’ formats, focusing on their acceptability, safety, and effectiveness. SN - 1438-8871 UR - //www.mybigtv.com/2020/8/e17158/ UR - https://doi.org/10.2196/17158 UR - http://www.ncbi.nlm.nih.gov/pubmed/32763886 DO - 10.2196/17158 ID - info:doi/10.2196/17158 ER -