TY - JOUR AU - Brown, Joseph AU - Johnson, James AU - Ozan-Rafferty, Margaret E AU - Sharma, Manoj AU - Barbera, Salvatore PY - 2020 DA - 2020/5/14 TI -聚焦印度健康旅行者体验的互联网叙事:定性分析乔- J地中海互联网Res SP - e15665六世- 22 - 5 KW -医疗旅游KW -印度KW -全球卫生KW -个人叙述KW -旅游相关疾病KW -定性研究KW -病人满意度KW -提供卫生保健KW -旅行KW -数据收集AB -背景:医疗旅游产业是目前流行的在印度,但是没有确认的常见观点在全国的医疗旅游者。目的:本定性研究分析了访问印度的健康旅行者的网络叙述，并描述了他们经历的主题。本研究旨在回答以下主要问题:通过对健康旅行者在印度的网络叙述的分析，我们可以了解到什么?次要问题如下:(1)所审查叙述中的病人前往印度的初级保健原因是什么?(2)关于医疗游客对他们在印度接受治疗的结果和结果的满意度的叙述可以得出什么?(3)影响医疗游客对印度健康旅游的认知和整体体验的积极因素和消极因素是什么?(4)医疗游客在印度以网络叙述自己的健康经历，他们的特点是什么?方法:从谷歌搜索中获得访问印度的医疗游客所写的公开叙述。这些叙述包括医疗游客的博客帖子和讨论板帖子。 The analysis process consisted of initial open coding being conducted on the narratives to create initial codes and identify common themes with a focus on the primary research question and subquestions. Results: Although Mumbai, Chennai, and New Delhi were not the only destination cities mentioned, these were the most popular cities patients visited for care. The medical tourists, who stated their origin country, came from one of the following continents: Africa, Europe, North America, and Oceania. Dental care, Ayurveda treatment, and eye care were the most popular types of care that medical tourists sought. The results showed that most of the medical tourists were happy with the overall experience of receiving care in India. The most popular themes with regard to the patients’ satisfaction were low costs, good customer service, and services being offered that were unavailable in their home country. When negative feedback was provided, it was mainly concentrated on the overall environment of India being unorganized and unsanitary. Conclusions: Primarily, the study’s findings can benefit health care providers and patients. Providers hosting medical tourists in India can use negative feedback to improve their services; similarly, providers who are losing patients to medical tourism can identify opportunities for improvement (ie, why are we losing patients). Indian providers hosting medical tourists should keep their prices competitive and continue to provide exceptional service; however, they should do their best to lessen the crowdedness of their facilities while making sure they are esthetically pleasing. Providers losing patients to medical tourism need to identify ways to ensure their services match the benefits that their international counterparts are providing, such as competitive pricing and expansion on the services provided. SN - 1438-8871 UR - //www.mybigtv.com/2020/5/e15665 UR - https://doi.org/10.2196/15665 UR - http://www.ncbi.nlm.nih.gov/pubmed/32406860 DO - 10.2196/15665 ID - info:doi/10.2196/15665 ER -