TY - JOUR AU - Palanica, Adam AU - Flaschner, Peter AU - Thommandram, Anirudh AU - Li, Michael AU - Fossat, Yan PY - 2019 DA - 2019/04/05 TI -医生对聊天机器人在医疗保健中的看法:基于网络的横向调查JO - J Med Internet Res SP - e12887 VL - 21 IS - 4kw -医生满意度KW -医疗保健KW -远程医疗KW -移动医疗KW -健康调查AB -背景:在医疗保健领域使用聊天机器人的许多潜在好处已经理论化，例如改善患者教育和治疗依从性。然而，人们对执业医生在医疗保健中使用聊天机器人的看法知之甚少，尽管这些人是传统的适当病人护理的基准。目的:本研究旨在调查医生对使用医疗聊天机器人的看法，包括它们对患者的好处、挑战和风险。方法:美国共有100名执业医生完成了一项基于网络的自我报告调查，以了解他们对聊天机器人技术在医疗保健中的看法。使用描述性统计和频率来检查参与者的特征。结果:关于医疗保健聊天机器人的使用，报告了各种积极和消极的观点，包括对患者管理自身健康的重要性以及对身体、心理和行为健康结果的益处。在与聊天机器人相关的行政福利方面达成了更一致的协议;许多医生认为聊天机器人最有利于安排医生预约(78%，78/100)、定位诊所(76%，76/100)或提供药物信息(71%，71/100)。相反，许多医生认为聊天机器人不能有效地照顾病人的所有需求(76%，76/100)，不能表现人类的情感(72%，72/100)，不能提供详细的诊断和治疗，因为不知道所有与病人相关的个人因素(71%，71/100)。 Many physicians also stated that health care chatbots could be a risk to patients if they self-diagnose too often (714%, 74/100) and do not accurately understand the diagnoses (74%, 74/100). Conclusions: Physicians believed in both costs and benefits associated with chatbots, depending on the logistics and specific roles of the technology. Chatbots may have a beneficial role to play in health care to support, motivate, and coach patients as well as for streamlining organizational tasks; in essence, chatbots could become a surrogate for nonmedical caregivers. However, concerns remain on the inability of chatbots to comprehend the emotional state of humans as well as in areas where expert medical knowledge and intelligence is required. SN - 1438-8871 UR - //www.mybigtv.com/2019/4/e12887/ UR - https://doi.org/10.2196/12887 UR - http://www.ncbi.nlm.nih.gov/pubmed/30950796 DO - 10.2196/12887 ID - info:doi/10.2196/12887 ER -