杂志文章%@ 1438-8871 I Gunther Eysenbach %V 5 %N 4 %P 26 %T在网上咨询医生的原因:查询医生服务%A Umefjord,Göran %A Petersson,Göran %A Hamberg,Katarina %+ Nyland健康中心，Biskopsgatan 1, SE-870 52 Nyland，瑞典，+46 612 771500,umefjord@ymex.net %K互联网%K远程咨询%K医患关系%K信息访问%K信息服务%K匿名和化名%D 2003 %7 22.10.2003 %9原创论文%J J Med Internet Res %G英文%X背景:1998年，瑞典非商业性公共卫生服务机构Infomedica在其互联网门户网站上开设了“问医生”服务。任何可以上网的人都可以免费使用这项服务，询问与个人健康和疾病相关的问题。目的:研究为什么个体会选择在互联网上咨询之前不认识的医生。方法:在2001年11月1日至2002年1月31日期间，对3622名“问医生”服务用户进行了网络调查，其中1036名男性(29%)和2586名女性(71%)。我们排除了来自用户的186个查询。这些结果是基于对以下问题的定量和定性分析得出的:“你为什么选择在infomeda的‘询问医生’服务中提问?”结果:共完成1223份调查(回复率34%)。参与调查的322人(26%)是男性，901人(74%)是女性。 As major reasons for choosing to consult previously-unknown doctors on the Internet participants indicated: convenience (52%), anonymity (36%), "doctors too busy" (21%), difficult to find time to visit a doctor (16%), difficulty to get an appointment (13%), feeling uncomfortable when seeing a doctor (9%), and not being able to afford a doctors' visit (3%). Further motives elicited through a qualitative analysis of free-text answers were: seeking a second opinion, discontent with previous doctors and a wish for a primary evaluation of a medical problem, asking embarrassing or sensitive questions, seeking information on behalf of relatives, preferring written communication, and (from responses by expatriates, travelers, and others) living far away from regular health care. Conclusions: We found that an Internet based Ask the Doctor service is primarily consulted because it is convenient, but it may also be of value for individuals with needs that regular health care services have not been able to meet. %M 14713654 %R 10.2196/jmir.5.4.e26 %U //www.mybigtv.com/2003/4/e26/ %U https://doi.org/10.2196/jmir.5.4.e26 %U http://www.ncbi.nlm.nih.gov/pubmed/14713654