%0杂志文章@ 1438-8871 %I Gunther Eysenbach %V 2 %N 3 %P 16 %T麻醉师对来自未知患者的咨询邮件的回复%A Oyston,John %+ 3050 Lawrence Ave E, Scarborough ON M1P 2V5, Canada， +1 416 438 2911，oyston@oyston.com %K互联网%K电子邮件%K电子邮件%K转诊和咨询%K病史采取%K医疗保健质量%K医生的实践模式%K远程咨询%K医患关系%K专业患者关系%K病史采取%D 2000 %7 18.9.2000 %9原始论文%J J医学互联网资源%G英语%X背景:人们正在使用互联网作为获得医疗建议的一种方法。一些网站包括医生的电子邮件地址，一些人正在联系这些医生寻求建议。由于许多病人都是在“日间手术”的基础上进行手术，他们在手术前往往没有机会向麻醉师征求意见;这些患者可能比其他群体更有可能使用互联网电子邮件提问。如果麻醉师在回复一位不知名病人的电子邮件时会给出什么建议(如果有的话)，这似乎是很有用的。目的:确定麻醉师如何回应一封来自未知患者的关于麻醉问题的咨询邮件。方法:1998年2月，一名虚构的患者使用为这项研究创建的电子邮件地址向115名麻醉医生发送了一封电子邮件，这些电子邮件地址是在公开可访问的网站上找到的。这条信息描述了患者之前使用麻醉的问题，并询问了即将进行手术的麻醉建议。将回答输入数据库并进行分析，以确定回答的麻醉师的百分比，以及他们的建议有多有用、准确和完整。 Results: Fifty-eight responses were obtained from 108 valid email addresses (54% response rate). Of these, 78% were received within 48 hours. Eighty-three percent (83%) of respondents suggested contacting a local physician, 62% mentioned reviewing the old chart, and 41% suggested a specific diagnosis. None of the initial replies contained inaccurate advice, but only five responses were considered to be comprehensive. Ten percent (10%) included a disclaimer with the response. Eighty-three percent (83%) of replies were subjectively assessed as being friendly in tone. Conclusions: At present, patients who email an unknown anesthesiologist can expect to get a reply from over half. The advice is likely to be prompt, friendly, and to provide accurate and appropriate - but probably incomplete - advice. %M 11720939 %R 10.2196/jmir.2.3.e16 %U //www.mybigtv.com/2000/3/e16/ %U https://doi.org/10.2196/jmir.2.3.e16 %U http://www.ncbi.nlm.nih.gov/pubmed/11720939

map