I JMIR Publications %V 23 %N 11 %P 卡塔尔世界杯8强波胆分析e31483 %T全国患者门户的好处、问题和潜在改进:药房客户体验横横性调查%A Sääskilahti,Maria %A Ojanen,Anna %A Ahonen,Riitta %A Timonen,Johanna %+东芬兰大学健康科学学院药学院，邮箱1627,Kuopio, 70211，芬兰，358 403552505,maria.saaskilahti@uef.fi %K受益%K问题%K改进需求%K患者门户%K患者参与%K体验%K调查%D 2021 %7 3.11.2021 %9原论文%J J医学互联网Res %G英语%X背景:病人参与是世界范围内医疗保健的趋势。患者门户有可能增加患者对其健康和护理的了解，从而提高患者的参与度。需要门户用户的经验来确定这些门户是否正常工作，以及在实现它们之前是否存在实现目标的障碍。目的:本研究的目的是分析芬兰全国患者门户网站My Kanta的药房客户体验，包括受益、问题和潜在改进。方法:2019年春季对药店客户进行问卷调查。问卷(N=2866)从芬兰大陆的18家社区药店发放给年龄≥18岁的顾客，这些顾客正在为自己或未满18岁的子女购买处方药。使用开放式问题，顾客被问及他们的经验，我的坎塔的好处和问题，以及可以改进什么。使用归纳内容分析对他们的回答进行编码和分类，存储在SPSS Statistics for Windows中，并使用频率进行分析。 Results: Of the 2866 questionnaires, a total of 994 (34.68%) questionnaires were included in the analysis. Most respondents were My Kanta users (820/994, 82.5%); of these 820 users, 667 (81.3%) reported at least one benefit, 311 (37.9%) reported at least one problem, and 327 (39.9%) reported at least one potential improvement when using My Kanta. The most commonly mentioned benefits were opportunities to view health data (290/667, 43.5%) and prescriptions (247/667, 37%) and to renew prescriptions (220/667, 33%). The most extensively reported problems with My Kanta were that the portal lacks health data (71/311, 22.8%), navigating the service and searching for information is difficult (68/311, 21.9%), and the delay before health data are incorporated into the service (41/311, 13.2%). The most frequently suggested potential improvements were that My Kanta needs more comprehensive health data (89/327, 27.2%); the service should be easier to navigate and information easier to access (71/327, 21.7%); the service should have more functions (51/327, 15.6%); and health data should be entered into the portal more promptly (47/327, 14.4%). Conclusions: Pharmacy customers reported more benefits than problems or potential improvements regarding the use of My Kanta. The service is useful for viewing health data and prescriptions and for renewing prescriptions. However, portal users would like to see more data and functions available in the portal and data searches to be made easier. These improvements could make the data and functions provided by the portal easier to view and use and hence promote patient engagement. %M 34730542 %R 10.2196/31483 %U //www.mybigtv.com/2021/11/e31483 %U https://doi.org/10.2196/31483 %U http://www.ncbi.nlm.nih.gov/pubmed/34730542