%0期刊文章@ 1438- 8871% I JMIR出版物%V 19%卡塔尔世界杯8强波胆分析 N 7% P e275% T医生对基于网络的患者评分做出回应吗?6年时间内医生对超过100万网络评分的反应分析% a Emmert,Martin % a Sauter,Lisa % a Jablonski,Lisa % a Sander,Uwe % a Taheri-Zadeh,Fatemeh %+管理学院，商业和经济学院，卫生服务管理，弗里德里希-亚历山大大学，兰格加斯20，纽伦堡，90403，德国，49 9115302 ext 253，Martin.Emmert@fau.de %K互联网%K在线评级%K医患沟通%K公开报告%K透明度%D 2017 %7 26.07.2017 %9原创论文%J J医学互联网Res %G英文%X背景:如果医生评级网站能够在患者和医生之间建立点对点的沟通，它们可能会导致质量的提高。然而，我们对医生是否以及如何在网络上对患者评分做出反应知之甚少。目的:本研究的目的是描述随着时间的推移，医生在网络上对患者评分的反应趋势，确定哪些医生特征会影响网络反应，并检查医生可能对哪些主题做出反应。方法:我们分析了2010年至2015年德国PRW (jameda)上显示的100多万名患者评分的医生反馈。定量分析采用卡方分析和Mann-Whitney U检验。定量内容技术应用于确定医生回答的主题，基于随机选择的600个网络评级样本和相应的医生回答。结果:总的来说，医生对所有基于网络的评分做出了1.58%(16,640/1,052,347)的回应，随着时间的推移呈上升趋势，从2010年的0.70%(157/22,355)上升到2015年的1.88%(6377/339,919)。有回应的基于网络的评分结果明显比没有回应的评分结果差(2.15 vs 1.74, P<.001)。 Physicians who respond on the Web to patient ratings differ significantly from nonresponders regarding several characteristics such as gender and patient recommendation results (P<.001 each). Regarding scaled-survey rating elements, physicians were most likely to respond to the waiting time within the practice (19.4%, 99/509) and the time spent with the patient (18.3%, 110/600). Almost one-third of topics in narrative comments were answered by the physicians (30.66%, 382/1246). Conclusions: So far, only a minority of physicians have taken the chance to respond on the Web to patient ratings. This is likely because of (1) the low awareness of PRWs among physicians, (2) the fact that only a few PRWs enable physicians to respond on the Web to patient ratings, and (3) the lack of an active moderator to establish peer-to-peer communication. PRW providers should foster more frequent communication between the patient and the physician and encourage physicians to respond on the Web to patient ratings. Further research is needed to learn more about the motivation of physicians to respond or not respond to Web-based patient ratings. %M 28747292 %R 10.2196/jmir.7538 %U //www.mybigtv.com/2017/7/e275/ %U https://doi.org/10.2196/jmir.7538 %U http://www.ncbi.nlm.nih.gov/pubmed/28747292