网站质量、期望、确认和最终用户满意度:韩国国家癌症信息中心的知识密集型网站%A Koo,Chulmo, A Wati,Yulia, A Park,Keeho, A Lim,Min Kyung %+国家癌症信息中心，国家癌症控制研究所，国家癌症中心，高阳市一山路一山东区323号，410-769，大韩民国，82 31 920 2016，mickey@ncc.re.kr %K eHealth %K网站质量%K最终用户满意度%K期望确认理论%K健康信息学%D 2011年2月11日背景:患者对初级保健临床实践和医患沟通的满意度逐渐下降，这给在线渠道作为提供附加信息的补充服务带来了新的机会。目的:在本研究中，我们的目的是研究电子健康用户的认知知识期望-确认过程，并推荐“知识密集型网站”的属性。知识预期可以定义为用户对通过访问网站可能获得的预期知识水平的现有态度或信念。知识确认是指用户对信息系统使用的知识期望在实际使用中得到实现的程度。在我们假设的研究模型中，感知信息质量、呈现和吸引力以及知识期望影响知识确认，知识确认反过来影响感知有用性和最终用户满意度，最终用户满意度反馈到知识期望。方法:通过对韩国国立癌症中心(NCC)官方网站的评价，进行实证研究。一个用户调查被管理包含项目来衡量主观感知的网站质量和期望确认属性。使用198个可用回答的研究样本进行进一步分析。 We used the structural equation model to test the proposed research model. Results: Knowledge expectation exhibited a positive effect on knowledge confirmation (beta = .27, P < .001). The paths from information quality, information presentation, and website attractiveness to knowledge confirmation were also positive and significant (beta = .24, P < .001; beta = .29, P < .001; beta = .18, P < .001, respectively). Moreover, the effect of knowledge confirmation on perceived usefulness was also positively significant (beta = .64, P < .001). Knowledge expectation together with knowledge confirmation and perceived usefulness also significantly affected end user satisfaction (beta = .22 P < .001; beta = .39, P < .001; beta = .25, P < .001, respectively). Conclusions: Theoretically, this study has (1) identified knowledge-intensive website attributes, (2) enhanced the theoretical foundation of eHealth from the information systems (IS) perspective by adopting the expectation-confirmation theory (ECT), and (3) examined the importance of information and knowledge attributes and explained their impact on user satisfaction. Practically, our empirical results suggest that perceived website quality (ie, information quality, information presentation, and website attractiveness) is a core requirement for knowledge building. In addition, our study has also shown that knowledge confirmation has a greater effect on satisfaction than both knowledge expectation and perceived usefulness. %M 22047810 %R 10.2196/jmir.1574 %U //www.mybigtv.com/2011/4/e81/ %U https://doi.org/10.2196/jmir.1574 %U http://www.ncbi.nlm.nih.gov/pubmed/22047810