[0]期刊文章%@ 1438-8871 % 1 Gunther Eysenbach %V 13 %N 4 %P 79 % 1 Kummervold,Per Egil %A Johnsen,Jan-Are K %+北挪威大学医院挪威综合护理和远程医疗中心，9038，特罗姆瑟，挪威，47 07766，per.egil.kummervold@telemed.no %K电子邮件%K互联网%K患者%K医生%K患者沟通%K健康沟通%D 2011 %7 01.11.2011 %9原文%J J医学互联网研究%G英语%X背景:患者希望使用电子通信更容易获得健康服务。一些国家的卫生当局认为这是改善卫生保健的一种方式。医生们似乎对电子通信在临床环境中的适用性有相互矛盾的意见。目的:我们研究的目的是测量医生通过电子沟通渠道回答病人的问题实际需要多长时间，以及某些问题是否特别耗时。方法:我们监测电子医患通讯。共分析了来自7个医疗办公室的14名参与调查的医生的1113条信息。问题和答案的长度以及医生回答问题的时间被记录和分析。结果:医生平均花费2.3分钟(中位数为2分钟)回答患者的问题。患者的问题平均长度为507.1个字符(95% CI 487.4-526.9, SD 336.2)，而医生的回答平均长度为119.9个字符(95% CI 189.8-210.0, SD 172.6)。 The results show that the influence of patient question length on time spent responding was negligible. For the shortest 25% of the questions the answer time was 2.1 minutes (95% CI 1.9–2.3), while it was 2.4 minutes (95% CI 2.2–2.7) for the longest 25%. Even extremely long questions had a minimal impact on the time spent answering them. A threefold increase in question length from patients resulted in only an 18% increase in physician response time. Conclusions: The study shows the potential clinical usefulness of electronic communication between patients and health care services by demonstrating the potential for saving time. %M 22044909 %R 10.2196/jmir.1583 %U //www.mybigtv.com/2011/4/e79/ %U https://doi.org/10.2196/jmir.1583 %U http://www.ncbi.nlm.nih.gov/pubmed/22044909

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