%0期刊文章%@ 1438-8871 %I Gunther Eysenbach %V 13 %N 3 %P e50 %T 3D可视化作为药学远程咨询的交流辅助% a Östlund,Martin % a Dahlbäck,Nils % a Petersson,Göran Ingemar %+ eHealth研究所，林奈大学，卡尔马，SE-39182，瑞典，46 480 497726,martin.ostlund@lnu.se %K药学指导%K 3D可视化%K远程通信%D 2011 %7 18.07.2011 %9原创论文%J J医学互联网Res %G英语%X背景:药物滥用给患者和社会带来了相当大的问题。这是一个复杂的问题，有许多促成因素，包括及时获取产品信息。目的:探讨三维可视化与视频会议相结合作为远程药学咨询工具的价值，以方便咨询者的访问和使用。方法:我们创建了一个名为AssistancePlus的基于web的通信服务，它允许顾问在3D可视化和音频/视频会议的帮助下向咨询者演示复杂药品的物理处理。AssistancePlus在可用性实验室进行了两项独立的用户研究，在真实的设置和模拟真实的使用情况下进行测试。在第一项研究中，来自瑞典国家药学合作呼叫中心的2名顾问协助10名药学专业学生学习哮喘吸入器的使用。对学生顾问的访谈环节进行视频拍摄，借助3D可视化技术，定性地探讨他们提出建议和接受建议的体验。在第二项研究中，同一呼叫中心的3名顾问指导从公众中招募的23名参与者使用两种产品:(1)胰岛素注射笔和(2)生长激素注射注射器。首先，参与者在录音电话中获得关于一种产品的建议，在AssistancePlus视频会议中获得关于另一种产品的建议(产品订单平衡)。 In conjunction with the AssistancePlus session, participants answered a questionnaire regarding accessibility, perceived expressiveness, and general usefulness of 3D visualization for advice-giving over distance compared with the telephone and were given a short interview focusing on their experience of the 3D features. Results: In both studies, participants found the AssistancePlus service helpful in providing clear and exact instructions. In the second study, directly comparing AssistancePlus and the telephone, AssistancePlus was judged positively for ease of communication (P = .001), personal contact (P = .001), explanatory power (P < .001), and efficiency (P < .001). Participants in both studies said that they would welcome this type of service as an alternative to the telephone and to face-to-face interaction when a physical meeting is not possible or not convenient. However, although AssistancePlus was considered as easy to use as the telephone, they would choose AssistancePlus over the telephone only when the complexity of the question demanded the higher level of expressiveness it offers. For simpler questions, a simpler service was preferred. Conclusions: 3D visualization paired with video conferencing can be useful for advice-giving over distance, specifically for issues that require a higher level of communicative expressiveness than the telephone can offer. 3D-supported advice-giving can increase the range of issues that can be handled over distance and thus improve access to product information. %M 21771714 %R 10.2196/jmir.1437 %U //www.mybigtv.com/2011/3/e50/ %U https://doi.org/10.2196/jmir.1437 %U http://www.ncbi.nlm.nih.gov/pubmed/21771714