欧洲医患在线交流研究进展[j] [j]现状与展望A Santana,Silvina, A Lausen,Berthold, A Bujnowska-Fedak,Maria, A Chronaki,Catherine, A Kummervold,Per Egil, A Rasmussen,Janne, A Sorensen,Tove +阿威罗大学电子工程和远程信息处理研究所，经济，管理和工业工程系，圣地亚哥校区，3810-193阿威罗，葡萄牙，351 234 370840，silvina.santana@ua.pt %K在线医患互动%K电子邮件沟通%K在线处方订购%K在线预约预约%K电子健康服务的利用和趋势%K互联网%K欧洲%K调查%K逻辑回归分析%D 2010 %7 2010年6月15日原始论文%J J医学互联网研究%G英语%X背景:在欧洲使用互联网用于健康目的正在稳步增长，而电子健康市场仍然是一个利基市场。医生和病人之间的在线交流是电子健康的一个方面，它可能对卫生系统的使用、医患角色和关系以及个人健康产生巨大影响。在卫生2.0时代，监测和了解这一领域的实践、趋势和期望非常重要，因为它可能为所有利益攸关方带来宝贵的知识。目的:我们的两个主要目标是:(1)调查互联网的使用情况，以及人们对与已知医生沟通的特定方面(获得处方、安排预约或询问特定健康问题)的未来使用预期的变化;(2)调查在选择第一次面对面预约的新医生时，提供电子邮件和网络服务与医生沟通的重要性。这些数据来自电子健康趋势研究的第二次调查，该研究涉及欧洲与健康相关的互联网使用的趋势和前景。这项研究建立在先前的工作基础上，这些工作建立了互联网在自助活动、订购药物或其他健康产品、与网络医生/未知健康专业人员互动、与家庭医生或其他已知健康专业人员交流等方面的一般使用水平。方法:于2007年4 - 5月采用计算机辅助电话访谈(CATI)对欧洲7个国家有代表性的公民进行调查(n = 7022)。受访者被问及他们使用互联网获取处方、安排预约或向健康专业人员询问特定健康问题的情况。 They were also asked what their expectations were regarding future use of the Internet for health-related matters. In a more pragmatic approach to the subject, they were asked about the perceived importance when choosing a new doctor of the possibility of using email and the Web to communicate with that physician. Logistic regression analysis was used to draw the profiles of users of related eHealth services in Europe among the population in general and in the subgroup of those who use the Internet for health-related matters. Changes from 2005 to 2007 were computed using data from the first eHealth Trends survey (October and November 2005, n = 7934). Results: In 2007, an estimated 1.8% (95% confidence interval [CI], 1.5 - 2.1) of the population in these countries had used the Internet to request or renew a prescription; 3.2% (95% CI 2.8 - 3.6) had used the Internet to schedule an appointment; and 2.5% (95% CI 2.2 - 2.9) had used the Internet to ask a particular health question. This represents estimated increases of 0.9% (95% CI 0.5 - 1.3), 1.7% (95% CI 1.2 - 2.2), and 1.4% (95% CI 0.9 - 1.8). An estimated 18.0% (95% CI 17.1 - 18.9) of the populations of these countries expected that in the near future they would have consultations with health professionals online, and 25.4% (95% CI 24.4 - 26.3) expected that in the near future they would be able to schedule an appointment online. Among those using the Internet for health-related purposes, on average more than 4 in 10 people considered the provision of these eHealth services to be important when choosing a new doctor. Conclusions: Use of the Internet to communicate with a known health professional is still rare in Europe. Legal context, health policy issues, and technical conditions prevailing in different countries might be playing a major role in the situation. Interest in associated eHealth services is high among citizens and likely to increase. %M 20551011 %R 10.2196/jmir.1281 %U //www.mybigtv.com/2010/2/e20/ %U https://doi.org/10.2196/jmir.1281 %U http://www.ncbi.nlm.nih.gov/pubmed/20551011