@Article{信息:doi 10.2196 / / jmir.5.4。e26，作者="Umefjord, G{\"o}ran and Petersson, G{\"o}ran and Hamberg, Katarina"，标题="上网看病的原因:某问医服务用户的网络调查"，期刊="J Med Internet Res"，年="2003"，月=" 10 "，日="22"，卷="5"，数="4"，页="e26"，关键词="互联网;远程会诊;医患关系;获取信息;信息服务;背景:1998年，瑞典非商业性公共卫生服务机构Infomedica在其互联网门户网站上开设了“询问医生”服务。任何可以上网的人都可以免费使用这项服务，询问与个人健康和疾病相关的问题。目的:研究为什么个体会选择在互联网上咨询之前不认识的医生。方法:在2001年11月1日至2002年1月31日期间，对3622名“问医生”服务用户进行了网络调查，其中1036名男性(29{\%})和2586名女性(71{\%})。 We excluded 186 queries from users. The results are based on quantitative and qualitative analysis of the answers to the question ``Why did you choose to ask a question at Infomedica's 'Ask the Doctor' service?'' Results: 1223 surveys were completed (response rate 34{\%}). Of the participants in the survey 322 (26{\%}) were male and 901 (74{\%}) female. As major reasons for choosing to consult previously-unknown doctors on the Internet participants indicated: convenience (52{\%}), anonymity (36{\%}), ``doctors too busy'' (21{\%}), difficult to find time to visit a doctor (16{\%}), difficulty to get an appointment (13{\%}), feeling uncomfortable when seeing a doctor (9{\%}), and not being able to afford a doctors' visit (3{\%}). Further motives elicited through a qualitative analysis of free-text answers were: seeking a second opinion, discontent with previous doctors and a wish for a primary evaluation of a medical problem, asking embarrassing or sensitive questions, seeking information on behalf of relatives, preferring written communication, and (from responses by expatriates, travelers, and others) living far away from regular health care. Conclusions: We found that an Internet based Ask the Doctor service is primarily consulted because it is convenient, but it may also be of value for individuals with needs that regular health care services have not been able to meet. ", issn="1438-8871", doi="10.2196/jmir.5.4.e26", url="//www.mybigtv.com/2003/4/e26/", url="https://doi.org/10.2196/jmir.5.4.e26", url="http://www.ncbi.nlm.nih.gov/pubmed/14713654" }