@文章{信息:doi/10.2196/24229，作者=“Emmert, Martin and McLennan, Stuart”，标题=“十年在线患者反馈:来自德国医生评级网站的数据纵向分析”，期刊=“J Med Internet Res”，年=“2021”，月=“7”，日=“26”，卷=“23”，号=“7”，页=“e24229”，关键词=“医生评级网站”;病人满意度;病人的反馈;背景:患者的反馈是以患者为导向的医疗保健系统的重要组成部分。医生评价网站(prw)是患者在线提供反馈的一个重要途径。这项研究分析了德国PRW上所有医学专业整整十年的在线评分。目的:本研究的目的是研究在过去十年中，德国PRW上发布的评级是如何发展的。特别地，本研究旨在探讨(1)2010年至2019年期间评分在时间相关方面(年、月、日、时)的分布情况，(2)有评分的医生人数，(3)每位医生平均评分次数，(4)平均评分，(5)医学专业之间是否存在差异，(6)患者评分医生的特征。方法:获取2010年至2019年在德国PRW网站上发布的所有在线量表调查评分。结果:2010年至2019年期间，共有127,921名医生在jameda上发布了1,906,146个评分。 The number of rated physicians increased constantly from 19,305 in 2010 to 82,511 in 2018. The average number of ratings per rated physicians increased from 1.65 (SD 1.56) in 2010 to 3.19 (SD 4.69) in 2019. Overall, 75.2{\%} (1,432,624/1,906,146) of all ratings were in the best rating category of ``very good,'' and 5.7{\%} (107,912/1,906,146) of the ratings were in the lowest category of ``insufficient.'' However, the mean of all ratings was 1.76 (SD 1.53) on the German school grade 6-point rating scale (1 being the best) with a relatively constant distribution over time. General practitioners, internists, and gynecologists received the highest number of ratings (343,242, 266,899, and 232,914, respectively). Male patients, those of higher age, and those covered by private health insurance gave significantly (P<.001) more favorable evaluations compared to their counterparts. Physicians with a lower number of ratings tended to receive ratings across the rating scale, while physicians with a higher number of ratings tended to have better ratings. Physicians with between 21 and 50 online ratings received the lowest ratings (mean 1.95, SD 0.84), while physicians with >100 ratings received the best ratings (mean 1.34, SD 0.47). Conclusions: This study is one of the most comprehensive analyses of PRW ratings to date. More than half of all German physicians have been rated on jameda each year since 2016, and the overall average number of ratings per rated physicians nearly doubled over the decade. Nevertheless, we could also observe a decline in the number of ratings over the last 2 years. Future studies should investigate the most recent development in the number of ratings on both other German and international PRWs as well as reasons for the heterogeneity in online ratings by medical specialty. ", issn="1438-8871", doi="10.2196/24229", url="//www.mybigtv.com/2021/7/e24229", url="https://doi.org/10.2196/24229", url="http://www.ncbi.nlm.nih.gov/pubmed/34309579" }