@文章{info:doi/10.2196/11340，作者="Wiegers, Therese Agnes and Hendriks, Michelle and Malanda, Uri{\"e}ll and de Boer, Dolf"，标题="用户使用基于web的医疗保健信息的体验:政府网站上展示的糖尿病和痴呆信息的定性研究"，期刊="J Med Internet Res"，年="2019"，月="7"，日="08"，卷="21"，数="7"，页="e11340"，关键词="患者;定性研究;背景:互联网上关于健康和保健的信息非常丰富。为了做出明智的选择，患者需要关于护理提供者和治疗方案的质量和可用性的可靠和易于理解的信息。然而，这种基于网络的信息的可靠性很难评估。目的:本研究旨在测试基于网络的关于糖尿病和痴呆的信息，特别是一种新的护理路线的展示格式，以观察人们是否能够理解和使用这些信息。方法:共进行38次认知访谈;20人观看了糖尿病的信息，18人观看了痴呆症的信息。参与者被问及他们想要了解糖尿病或痴呆的什么，他们想要对他们首选的护理提供者和治疗做出什么选择，以及他们想要找到什么信息来做出这些选择。然后他们被要求浏览相关页面并发表评论。 The interview was focused on general information about the condition, the care route, and the quality information for choosing a hospital. The interviews were transcribed verbatim and then systematically coded and ordered into themes. Results: The themes that were developed for both Web pages during the analysis were information needs, findability, usability, comprehension and readability, recognizability, care route, quality information, and usefulness. Information needs were found to be very diverse and dependent on the personal situation and condition of the participant. Several participants were unable to find specific items because they were not where they expected them to be. Most participants were positive about the layout, font, and color scheme of the test pages. However, options of clicking through to another website and indications where information can be expanded and collapsed could be made clearer. Participants generally found the information easy to understand but felt a need for a more detailed explanation of the medical terms. Recognition of the information played an important role: participants assessed whether the information they found matched their experiences. The term care route meant little to most of the participants, but the layout of the care route itself was found to be clear. Not many respondents spontaneously went to the quality information, and a number of participants had difficulty understanding it. Overall, the participants thought the information on the website was useful and helpful. Conclusions: The cognitive interviews gave numerous insights into how Web-based information is processed and understood. The care route offers a clear overview of the various stages as the condition progresses, but the name care route is not clear to everyone. We gained insight into differences between subgroups of people in terms of information needs, comprehension, and use of the information because the diversity within the group of participants was lower than expected. ", issn="1438-8871", doi="10.2196/11340", url="//www.mybigtv.com/2019/7/e11340/", url="https://doi.org/10.2196/11340", url="http://www.ncbi.nlm.nih.gov/pubmed/31287066" }