@Article{信息:doi 10.2196 / / jmir。1574，作者=“Koo, Chulmo和Wati, Yulia和Park, Keeho和Lim, Min Kyung”，标题=“网站质量，期望，确认和最终用户满意度:韩国国家癌症信息中心的知识密集型网站”，期刊=“J Med Internet Res”，年=“2011”，月=“11”，日=“02”，卷=“13”，数=“4”，页=“e81”，关键词=“eHealth”;网站质量;最终用户满意度;expectation-confirmation理论;背景:患者对初级保健临床实践和医患沟通的满意度逐渐下降，这为在线渠道作为一种补充服务提供额外信息带来了新的机遇。目的:在本研究中，我们的目的是考察电子健康用户的认知知识期望-确认过程，并推荐“知识密集型网站”的属性。知识预期可以定义为用户对通过访问网站可能获得的预期知识水平的现有态度或信念。知识确认是指用户对信息系统使用的知识期望在实际使用中得到实现的程度。在我们假设的研究模型中，感知信息质量、呈现和吸引力以及知识期望影响知识确认，知识确认反过来影响感知有用性和最终用户满意度，最终用户满意度反馈到知识期望。 Methods: An empirical study was conducted at the National Cancer Center (NCC), Republic of Korea (South Korea), by evaluating its official website. A user survey was administered containing items to measure subjectively perceived website quality and expectation-confirmation attributes. A study sample of 198 usable responses was used for further analysis. We used the structural equation model to test the proposed research model. Results: Knowledge expectation exhibited a positive effect on knowledge confirmation (beta = .27, P < .001). The paths from information quality, information presentation, and website attractiveness to knowledge confirmation were also positive and significant (beta = .24, P < .001; beta = .29, P < .001; beta = .18, P < .001, respectively). Moreover, the effect of knowledge confirmation on perceived usefulness was also positively significant (beta = .64, P < .001). Knowledge expectation together with knowledge confirmation and perceived usefulness also significantly affected end user satisfaction (beta = .22 P < .001; beta = .39, P < .001; beta = .25, P < .001, respectively). Conclusions: Theoretically, this study has (1) identified knowledge-intensive website attributes, (2) enhanced the theoretical foundation of eHealth from the information systems (IS) perspective by adopting the expectation-confirmation theory (ECT), and (3) examined the importance of information and knowledge attributes and explained their impact on user satisfaction. Practically, our empirical results suggest that perceived website quality (ie, information quality, information presentation, and website attractiveness) is a core requirement for knowledge building. In addition, our study has also shown that knowledge confirmation has a greater effect on satisfaction than both knowledge expectation and perceived usefulness. ", issn="1438-8871", doi="10.2196/jmir.1574", url="//www.mybigtv.com/2011/4/e81/", url="https://doi.org/10.2196/jmir.1574", url="http://www.ncbi.nlm.nih.gov/pubmed/22047810" }