TY - JOUR AU - Tretiakov, Alexei AU - Hunter, Inga PY - 2021 DA - 201/9/8 TI - NZ COVID追踪应用程序在新西兰的用户体验:专题访谈分析JO - JMIR Mhealth Uhealth SP - e26318 VL - 9 IS - 9 KW - COVID- KW -接触者追踪KW -应用程序KW -新西兰KW -采用KW -使用KW -公民责任KW -隐私AB -背景:要使基于移动应用程序的COVID-19接触者追踪充分有效，绝大多数人口需要持续使用该应用程序。然而，对于移动接触追踪应用程序的用户及其体验的研究(相对于潜在采用者而言)却很缺乏。新西兰是一个具有西方政治文化的高收入国家，在应对COVID-19大流行方面取得了成功，其经验对类似情况下的政策应对具有重要价值。目的:本研究提出以下研究问题:(1)用户在日常环境中如何体验应用程序?(2)是什么推动了应用的使用?方法:通过Facebook与新西兰最大城市奥克兰地区的居民进行了接触，并采访了34名NZ COVID Tracer应用程序用户。访谈记录采用主题分析进行分析。结果:访谈时间从15分钟到50分钟不等。参与者的年龄从十几岁到六十岁出头不等。 Even though about half of the participants identified as White New Zealanders of European origin, different ethnicities were represented, including New Zealanders of South Pacific, Indian, Middle Eastern, South American, and Southeast Asian descent. Out of 34 participants, 2 (6%) identified as Māori (Indigenous New Zealanders). A broad range of careers were represented, from top-middle management to health support work and charity work. Likewise, educational backgrounds ranged broadly, from high school completion to master’s degrees. Out of 34 participants, 2 (6%) were unemployed, having recently lost their jobs because of the pandemic. The thematic analysis resulted in five major themes: perceived benefits, patterns of use, privacy, social influence, and need for collective action. Benefits of using the app to society in general were more salient to the participants than immediate health benefits to the individual. Use, however, depended on the alert level and tended to decline for many participants at low alert levels. Privacy considerations played a small role in shaping adoption and use, even though the participants were highly aware of privacy discourse around the app. Participants were aware of the need for high levels of adoption and use of the app to control the pandemic. Attempts to encourage others to use the app were common, although not always successful. Conclusions: Appeals to civic responsibility are likely to drive the use of a mobile contact tracing app under the conditions of high threat. Under the likely scenario of COVID-19 remaining endemic and requiring ongoing vigilance over the long term, other mechanisms promoting the use of mobile contact tracing apps may be needed, such as offering incentives. As privacy is not an important concern for many users, flexible privacy settings in mobile contact tracing apps allowing users to set their optimal levels of privacy may be appropriate. SN - 2291-5222 UR - https://mhealth.www.mybigtv.com/2021/9/e26318 UR - https://doi.org/10.2196/26318 UR - http://www.ncbi.nlm.nih.gov/pubmed/34292868 DO - 10.2196/26318 ID - info:doi/10.2196/26318 ER -