期刊文章JMIR出版物双向短信支持自我保健和提供在线性健康服务卡塔尔世界杯8强波胆分析混合方法评价%A Shanks,Sarah %A Morelli,Alessandra %A Ardines,Elena %A Holdsworth,Gillian %A Baraitser,Paula %+ SH:24, 35a Westminster Bridge Road, London, SE1 7JB, United Kingdom, 1 02076202250, sshanks@nhs.net %K SMS %K短信%K数字健康%K性健康%K自我保健%K手机%D 2020 %7 20.8.2020 %9 jjmir Mhealth Uhealth %G English %X背景:数字医疗越来越多地用于提高卫生服务的可及性和降低成本。远程保健要求服务使用者发挥重要的自我管理作用，这就产生了应在服务规划中反映出来的信息提供和支助需求。SMS文本消息提供了一种方便和低成本的通信方法，并且越来越多地用于数字医疗保健服务，以提供远程支持。目的:本研究的目的是量化在线性健康服务中通过用户与双向短信支持服务交互产生的短信数量，并从主题上探索信息的内容和促进自我管理所需的支持类型。方法:分析2018年4月4日至2018年7月5日期间某在线性健康服务机构收到的所有短信内容。消息在性质上分为管理消息和临床消息，以及服务或用户发起的消息。对于临床和用户发起的那些消息，完成了定性主题分析，以充分描述交互的内容。结果:通过该服务请求的每1000个订单总共生成267条可操作的消息。在8562条信息中，5447条(63.62%)为行政信息，3115条(36.38%)为临床信息。 Overall, 4306 of the 8562 messages (50.29%) responded to service-generated queries reflecting the public health and clinical responsibilities of an online provider, and 4256 (49.71%) were user-generated queries, demonstrating a willingness by users to proactively engage with a two-way SMS text messaging support service. Of the 3115 clinical messages, 968 (31.08%) clinical messages were user initiated and shared personal and complex clinical information, including requests for help with the self-testing process and personalized clinical advice relating to symptoms and treatment. Conclusions: This study demonstrates the willingness of users of an online sexual health service to engage with two-way SMS text messaging and provides insight into the quantity and nature of the support required to facilitate service delivery and self-care. Further work is required to understand the range of clinical problems that can be managed within this medium. %M 32815820 %R 10.2196/17191 %U http://mhealth.www.mybigtv.com/2020/8/e17191/ %U https://doi.org/10.2196/17191 %U http://www.ncbi.nlm.nih.gov/pubmed/32815820