TY - JOUR AU - Hudson, Georgie AU - Negbenose, Esther AU - Neary, Martha AU - Jansli, Sonja M AU - Schueller, Stephen M AU - Wykes, Til AU - Jilka, Sagar PY - 2022 DA - 2022/9/23 TI -比较心理健康应用程序的专业和消费者评级:混合方法研究JO - JMIR Form Res VL - 6is - 9kw -福祉KW -应用程序KW -患者和公众参与KW -合作生产KW -心理健康KW -服务用户KW -技术KW -移动健康KW -移动健康KW -数字KW -移动电话AB -背景:随着心理健康应用程序数量的增长,越来越多的努力已经集中在建立高质量的定制评价上。这些审查优先考虑临床医生和学术人士的观点,而不是那些使用这些观点的人的观点,尤其是那些有心理健康问题生活经历的人的观点。鉴于COVID-19大流行增加了对网络和移动精神卫生支持的依赖,了解精神卫生疾病患者的观点变得越来越重要。目的:本研究旨在了解有心理健康问题的人对心理健康应用程序的看法,以及它们与专业人士的既定评级有何不同。方法:在2020年12月至2021年4月期间进行了一项基于网络的调查,进行了一项混合方法研究,评估了11个心理健康应用程序。我们招募了有心理健康问题的人,让他们下载和使用3个应用程序3天,并完成一项调查。该调查由One Mind PsyberGuide消费者评论问卷和移动应用评分量表(1至5分的星级和推荐评分)中的2个项目组成。消费者评论问卷包含一系列开放式问题,使用预定义协议对主题进行分析,转换为二进制(正面或负面)评分,并与专业人士的应用评分和应用商店的星级评分进行比较。结果:我们发现参与者和专业人士的评分之间的一致性很低。超过一半的应用程序评分显示参与者和专业人士之间存在分歧(198/372,53.2%)。 Compared with participants, professionals gave the apps higher star ratings (3.58 vs 4.56) and were more likely to recommend the apps to others (3.44 vs 4.39). Participants’ star ratings were weakly positively correlated with app store ratings (r=0.32, P=.01). Thematic analysis found 11 themes, including issues of user experience, ease of use and interactivity, privacy concerns, customization, and integration with daily life. Participants particularly valued certain aspects of mental health apps, which appear to be overlooked by professional reviewers. These included functions such as the ability to track and measure mental health and providing general mental health education. The cost of apps was among the most important factors for participants. Although this is already considered by professionals, this information is not always easily accessible. Conclusions: As reviews on app stores and by professionals differ from those by people with lived experiences of mental health problems, these alone are not sufficient to provide people with mental health problems with the information they desire when choosing a mental health app. App rating measures must include the perspectives of mental health service users to ensure ratings represent their priorities. Additional work should be done to incorporate the features most important to mental health service users into mental health apps. SN - 2561-326X UR - https://formative.www.mybigtv.com/2022/9/e39813 UR - https://doi.org/10.2196/39813 UR - http://www.ncbi.nlm.nih.gov/pubmed/36149733 DO - 10.2196/39813 ID - info:doi/10.2196/39813 ER -
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